UI Policies - Active is False when State is Closed

[Adil N]

How can I check if we have a UI Policy that automatically marks the incident as "Active is False" when the State is Closed?

If this is not set up how do I set up a policy to do this? 

Which role is required to be able to manually adjust the "Active" field when state is closed? 

[Abhishek_Thakur · Accepted solution]

Hi @Adil N ,

This is not possible through UI, because it is used to make the field read-only, mandatory and hidden.

Based on your scenario, you can either go with workflow or business rule.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Abhishek_Thakur · Accepted solution]

Hi @Adil N ,

As per your requirement, I think there is already existing workflow is configured, which automatically mark incident inactive when state is closed, but if not then I would recommend you to go with business rule. After update, provide the condition and set the action to active = false.

[Abhishek_Thakur · Accepted solution]

Hi @Adil N ,

This is not possible through UI, because it is used to make the field read-only, mandatory and hidden.

Based on your scenario, you can either go with workflow or business rule.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

[Adil N]

@Abhishek_Thakur Can you assist me in how firstly I can check the existing Business riles / Workflows to see if this is not already in place, and then how to set it up if not. Would you suggest best to use Business Rule or a Workflow? 

[Abhishek_Thakur · Accepted solution]

Hi @Adil N ,

As per your requirement, I think there is already existing workflow is configured, which automatically mark incident inactive when state is closed, but if not then I would recommend you to go with business rule. After update, provide the condition and set the action to active = false.

[1__AnithaHV · Accepted solution]

Hi @Adil N ,

You can go through the below thread for creation of business rule.

Solved: when an incident is set to resolved or closed, act... - ServiceNow Community

Thanks & Regards,

Anitha H V