when an incident is set to resolved or closed, active field should become false

[bathulahari]

when an incident is set to resolved or closed, active field should become false

please help

[nishailame]

There should be a Business rule to mark record closed.

If not then you can create one with condition state is resolved , closed

current.active = false;

Thanks.

PS: Hit like, Helpful, Correct, if it answers your question.

[Patrick Schult2]

There are some attributes you can use on the Incident.State field to let the system automatically determine if the Incident is active or not.

Read more here:

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/app-store/dev_portal/API_refere...  

TaskStateUtil - ServiceNow Wiki

[him001 · Accepted solution]

Hi Narahari,

1. Create a before BR on incident which looks like as:

2. In Actions tab, set active to false

3. Also please note that, you might want to undo this, if state is not one of 'Resolved / Closed', for this you can put another BR and reverse the condition.

Hope this helps.

Thanks,

Himanshu