Unable to change the delivery time on ServiceCatalog?

Go to solution
SandeepKSingh
Kilo Sage

‎09-04-2025 05:01 AM

How can I display different delivery time for catalog items?

0 Helpfuls
  • 1,159 Views
4 ACCEPTED SOLUTIONS

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-04-2025 05:03 AM

Hi @SandeepKSingh 

 

https://www.servicenow.com/community/developer-forum/how-do-i-display-different-delivery-time-for-ca...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

0 Helpfuls

Go to solution
Ravi Gaurav
Giga Sage
Giga Sage

‎09-04-2025 05:03 AM

Hi @SandeepKSingh 

The “Delivery time” displayed on a catalog item is picked in this order:

From the workflow’s Expected time (if the item has a workflow)

Else from the item’s Execution Plan

Else from the Default Execution Plan
The cat_item.delivery_time field isn’t used anymore

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

0 Helpfuls

Go to solution
Ravi Gaurav
Giga Sage
Giga Sage
In response to SandeepKSingh

‎09-04-2025 05:12 AM

Hi @SandeepKSingh 
You can follow this HI case ticket raised long back it will give you an Idea

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0552815

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

0 Helpfuls

Go to solution
Ravi Gaurav
Giga Sage
Giga Sage

‎09-04-2025 05:14 AM

There is a Business Rule : Calculate Total Delivery Time

RaviGaurav_0-1756988032547.png

 

--------------------------------------------------------------------------------------------------------------------------


If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

0 Helpfuls
13 REPLIES 13

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-04-2025 05:03 AM

Hi @SandeepKSingh 

 

https://www.servicenow.com/community/developer-forum/how-do-i-display-different-delivery-time-for-ca...

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Go to solution
SandeepKSingh
Kilo Sage
In response to Dr Atul G- LNG

‎09-04-2025 05:09 AM

But how this works @Dr Atul G- LNG .. any Business Rule ??

 

0 Helpfuls

Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SandeepKSingh

‎09-04-2025 05:11 AM

A good read:

 

https://www.servicenow.com/community/developer-forum/how-to-set-delivery-time-on-catalog-item/m-p/16...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Go to solution
SandeepKSingh
Kilo Sage
In response to Dr Atul G- LNG

‎09-04-2025 06:04 AM

Thanks @Dr Atul G- LNG  that is help full

0 Helpfuls