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Unable to extend knowledge article

venkateshnu
Tera Contributor

when a knowledge article is updated with a new version then the "valid to" field value should change automatically based on article validity field value from the knowledge base. But it is not updating. Can anyone suggest on this

5 REPLIES 5

hmm, that does sound odd, are you aware if there are any customizations?

A few things to check:

 

  • UI Policy and Client Script on [kb_knowledge] table
  • Checkout UI Policy