Unable to get work_notes, additional_comments, comments data from Service Now using Power Automate

celges
Kilo Contributor

Hi there,

 

I have configured Power Automate to query the Service Now Incidents table by using the ServiceNow connector on Power Automate and I couldn't retrieve the entries related with work_notes, comments, additional_comments.

I can retrieve el parameters/fields for every Incident record except the abovementioned ones. I could in the past, but I don't know why it is not working now. I was told that they are journal entries but as far as I know, depending on the type of journal field they can be retrieved or not. Could someone help me to get this information by using ServiceNow connector on Power Automate? 

See: https://powerautomate.microsoft.com/en-us/connectors/details/shared_service-now/servicenow/

 

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