Unable to pass Json values

[abjaffrey]

Hi Community

Coul you please help me with the below what went wrong.

The expected result is when an incident is loaded it should display all the incidents assigned to the caller.

However im getting only the first info msg and not the incident numbers.

Appreciate your help.

Script Include:

var CallerIncidents = Class.create();

CallerIncidents.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getCallersIncs: function() {

        var incArray = [];

        var callersRecords = new GlideRecord('incident');

        callersRecord.addQuery('caller_id', this.getParameter('sysparm_callerID'));

                callersRecords.query();

            while(callersRecords.next()) {

                // var incDetails = {};

                // incDetails.number = callersRecords.number.toString();

                // incDetails.priority = callersRecords.priority.getDisplayValue();

                // incDetails.shortDesc = callersRecords.short_description.toString();

                incArray.push(callersRecords.number);

            }

                return JSON.stringify(incArray);

    },

    type: 'CallerIncidents'

});

Client Script:

function onLoad() {

   //Type appropriate comment here, and begin script below

var incGA = new GlideAjax('CallerIncidents');

incGA.addParam('sysparm_name','getCallersIncs');

incGA.addParam('sysparm_callerID',g_form.getValue('caller_id'));

incGA.getXMLAnswer(CallerIncidentsParse);

function CallerIncidentsParse(response) {

    var myObj = JSON.parse(response);

    g_form.addInfoMessage('User has raised the following incidents:');

    for (var i=0; i< myObj.length; i++) {

        g_form.addInfoMessage(myObj[i].number);

    }

}

}

[guru4 · Accepted solution]

Hi @abjaffrey 

In script include line number 7 you mistakenly used 

"callersRecord", it should be "callersRecords" you have missed the 's' which you have declared as variable :var callersRecords = new GlideRecord('incident'); Please make the changes it should work fine.

Mark my answer as correct and helpful if it solves your query

[abjaffrey · Accepted solution]

Hey @guru4 

Thanks for the response, it worked.

Can you help why when i passed as JSON initially (if you see i initially wanted multiple return values as key value pairs in an array) i was unable to find the desired result.

[abjaffrey]

Hi Ankur,

Im Still not getting the numbers. i added an Info msg hello, im just getting only that.

Appreciate your help.

SI:

var CallerIncidents = Class.create();

CallerIncidents.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    getCallersIncs: function() {

        var incArray = [];

        var callersRecords = new GlideRecord('incident');

        callersRecord.addQuery('caller_id', this.getParameter('sysparm_callerID'));

        callersRecords.query();

        while (callersRecords.next()) {

            incArray.push(callersRecords.number.toString());

        }

        return incArray.toString();

    },

    type: 'CallerIncidents'

});

CS:

function onLoad() {

    //Type appropriate comment here, and begin script below

    g_form.addInfoMessage('hello')

    var incGA = new GlideAjax('CallerIncidents');

    incGA.addParam('sysparm_name', 'getCallersIncs');

    incGA.addParam('sysparm_callerID', g_form.getValue('caller_id'));

    incGA.getXMLAnswer(CallerIncidentsParse);

    function CallerIncidentsParse(response) {

        g_form.addInfoMessage(response.toString());

    }

}

[guru4 · Accepted solution]

Hi @abjaffrey 

In script include line number 7 you mistakenly used 

"callersRecord", it should be "callersRecords" you have missed the 's' which you have declared as variable :var callersRecords = new GlideRecord('incident'); Please make the changes it should work fine.

Mark my answer as correct and helpful if it solves your query

[abjaffrey · Accepted solution]

Hey @guru4 

Thanks for the response, it worked.

Can you help why when i passed as JSON initially (if you see i initially wanted multiple return values as key value pairs in an array) i was unable to find the desired result.

[guru4 · Accepted solution]

function onLoad() {

//Type appropriate comment here, and begin script below

//g_form.addInfoMessage('hello');

var incGA = new GlideAjax('CallerIncidents');

incGA.addParam('sysparm_name', 'getCallersIncs');

incGA.addParam('sysparm_callerID', g_form.getValue('caller_id'));

incGA.getXMLAnswer(CallerIncidentsParse);

function CallerIncidentsParse(response) {

var myObj = JSON.parse(response);

g_form.addInfoMessage('User has raised the following incidents:');

for (var i=0; i< myObj.length; i++) {

g_form.addInfoMessage(myObj[i]);

}

}

}

Just use g_form.addInfoMessage(myObj[i]); instead of g_form.addInfoMessage(myObj[i].number); Since that object only contains number inside it no need to mention it separately.

Mark my answer as correct and helpful if it solves your query

Regards,

Guru

[abjaffrey]

hi

thanks for the response