Update REQ based on RITM state and stage

[Priya Rao]

Hi all,

I have created an order guide, and it contains four different catalog items, each of which follows a different flow. I have used flow design. Now, I want to check the status of each RITM, and if the state and stage of all four RITMs are complete, then I need to update the REQ record for those RITMs. How can I achieve this?

Thanks in advance!

@Ankur Bawiskar @Rahul Talreja @Pavankumar_1 @Samaksh Wani @Vishal Birajdar @Dr Atul G- LNG @Hemanth M1 @Saurabh Gupta @Sagar Pagar @Aman Kumar S 

[Vishal Birajdar · Accepted solution]

Hi @Priya Rao 

Ok so yo need write Business rule as below on RITM table :

(function executeRule(current, previous /*null when async*/ ) {

    /* 1. Get the request from current form */
    var request = current.request;

    /* 2. Glide Record on Request item table & check if there is any RITM which is not in closed complete state */
    var grItem = new GlideRecord('sc_req_item');
    grItem.addEncodedQuery('request=' + request + '^state!=3');
    grItem.query();

    if(!grItem.next()){
		/* update request record */
		var grReq = new GlideRecord('sc_request');
		grReq.addQuery('sys_id',request);
		grReq.query();

		if(grReq.next()){
              // set values on request
			  grReq.state = 3;
			  grReq.update();
		}

	}

})(current, previous);

Hope this helps....!!

[piyushsain · Accepted solution]

var request = current.request;
var grRITM = new GlideRecord('sc_req_item');
grRITM.addEncodedQuery('stateNOT IN3,4,7^request=' + request);
grRITM.query();
    if (!grRITM.hasNext()) {
        var req = new GlideRecord('sc_request');
        req.get(request);
        req.state = ''; //Update according to your requirement
    }

[piyushsain · Accepted solution]

var request = current.request;
var grRITM = new GlideRecord('sc_req_item');
grRITM.addEncodedQuery('stateNOT IN3,4,7^request=' + request);
grRITM.query();
    if (!grRITM.hasNext()) {
        var req = new GlideRecord('sc_request');
        req.get(request);
        req.state = ''; //Update according to your requirement
    }

[Priya Rao]

@piyushsain , Thanks for your response. I tried with this but it's not setting the state of the REQ to Closed Complete when all the RITM's are closed. 

[Tai Vu]

Hi @Priya Rao 

You can create your custom rule to achieve it.

OOTB manage Request State [request_state] through the Business Rule below.

Name: Set Request State

URL: https://<instance_name>/sys_script.do?sys_id=19a9ecb40a0a0a65013c62ab86e8036e

And also for the Request Stage

Name: Mark Request Closed

URL: https://<instance_name>/sys_script.do?sys_id=40afa110c611228401d8643e2c2748cb

Just be careful with any conflict may occur.

Cheers,

Tai Vu

[Dr Atul G- LNG]

Hi @Priya Rao 

Thanks for adding me.

I am not a pro/coder but I tested your case in PDI and in OOTB once all RITM closed , then REQ closed, My point instead writing any code, please check OOTB flow / workflow and do this.

[Pavankumar_1 · Accepted solution]

Hi @Priya Rao ,

Create after business rule on RITM table and select update and give condition as when state changes to closed complete. In advance use below script

Script:

var grRITM = new GlideRecord('sc_req_item');
grRITM.addQuery('request',current.request); //get RITMS only for the same request
grRITM.addEncodedQuery('state!=3');//state is not closed complete
grRITM.query();
if (!grRITM.next()) {//if we don't have any RITM other than close complete
var grReq = new GlideRecord('sc_request');
if(grReq.get(current.request)){
grReq.stage = 'closed_complete'; //give your stage value
grReq.update();
}
}