Catlog Variable set issue
Hi All,I created one reference variable. it is working fine for service CatLog but if i using ESC portal to raise request that variable is coming but values are not populating . Can anyone help me on this?
Forum Posts
Cross scope privilege Error Message
In ServiceNow, when I'm saving a Task by clicking Save and Closed: I'm getting the below error message:Execute operation on script include 'GlideEntitlementAPI' from scope 'Markets Request' was denied. The application 'Markets Request' must declare a...
Start Microsoft Teams Chat UI Button is not Showing
Hi Team,We have installed the Conversational Integration with Microsoft Teams plugin in our instance to integrate with Microsoft Teams. After installing the plugin some UI actions have been imported in the system with name 'Start Microsoft Teams Chat...
CMDB Health Settings in CMDB Workspace – How to Grant Access to asset Role?
Hi All,In CMDB Workspace, under the Home tab → Quick Links → CMDB Health Dashboard, when I click on it, the CMDB Health Settings panel opens.Currently, these settings are only visible to users with the admin role.I need to provide access to users wit...
Email notification translation using sys_ui_message
Hi, I want to translate the email content automatically based on incident caller language.below approach i followed.I created a sys_ui_message and i have called message in email script, then i have added the mail script in notification body.for e.g: ...
Resolved! How to make use of Update sets for ATF Tests
Need to how update sets can be used better for ATF Tests
Privacy Smart assessments
Hi All, I have written a script where i need to populate the responses from legacy assessment to smart assessment and when i run the script in back end of the smart assessment responses are updating but in the Smart assessment UI they are not showing...
Parent REQs need to be closed when the child RITMs are not open
I want to write a fix script to update the parent Req is open when child RITMs/Sctasks are not open (Cancelled, Closed incomplete, closed complete).
Record producer push variables editor formatter in Case and Incident
Dear Community,I need to make variables filled in catalog item on the ticket form.In the widget ticket field, how can I make them appear ? One strong problem is that I have a record producer creating an incident AND a variable editor formatter on Inc...
Publish to update set option on custom application
When i select publish to update set on custom application, not all application files are captured.Example in the Instance - there are 300 application files. but when we publish only 100 are getting captured. How do we capture all the files?Is not eve...
Notification
Hi Team, I am getting the data like caller name and priority details on the notification in table format but I need to take this details in excel format.. Please help me out of this ? I am using flow designer notification. Thanks,Manju
Keeping button enabled after leaving negative feedback on a knowledge article
We are using the Service Portal widget "Knowledge Article Helpful" to allow users to let us know whether an article is helpful or unhelpful. We are changing the OTB behavior so that when a user clicks on "No" they must choose a reason and then leav...
Pull only the current time with Client Script
Hello all, I am working on configuring a record producer that will need to display certain variables depending on if it is during business hours or after hours. My thought was to use a client script to get the current time and hide/show variables dep...
Create Report & Dashboard for trigger logic processed in Decision table based on Intake form inputs?
Hi,I’m working on a use case where "Programs" (stored in a custom table) are triggered based on Record Producer intake variables. Current design:Users submit a Record Producer (Intake Form)Intake variables are evaluated using a Decision TableBased on...
Default “Planned Outage” when creating Outage from Change Request
Hi Community, We have a requirement related to Outage creation from Change Request. Requirement:When an Outage record is created from a Change Request, the Type field should default to "Planned Outage". Current Behavior:When creating an outage from a...
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