How to show RTIM Variables on SC tasks
How to show RTIM Variables on SC tasks Tried to add Variable editor on the sc task form but its not populating variabl;es on the form both native view ans SOW!
Forum Posts
Compose Email option for the Interaction record in SOW gives the 'To' field blank.
We had the requirement to make the Compose Email option true for the Interaction records, I did it by making the Dictionary entry and ensured that the email_client is true in the attribute column. Doing so made the Compose Email option to come but wh...
Employee Center - 'My Tasks' Widget: Display Company Code
The "My Tasks" widget in the Employee Center displays the standard out-of-the-box information.For each RITM displayed in the "My Tasks" widget, i want the Company Code from the associated user's record (sys_user.company -> core_company.u_company_code...
create issue only conrol owner
ifanyone know “Only the Control Owner or a member of the Owning Group for the control may create an issue.” Any other users (not the Owner or Owning Group members) are prevented from creating an Issue
Dependent drop downs
Hi Team, We have a requirement in a catalog item to implement dependent dropdowns. There are three lookup select boxes — SB1, SB2, and SB3 — each containing multiple dropdown values. What is the best practice for configuring dependent dropdowns in Se...
Moving a Record Between Applications in the Global Scope
Moving a record between applications in Global scope can be performed using out-of-the-box functionality in the platform. This process allows administrators and developers to reassign records to the appropriate application without requiring custom sc...
Make changes in variable set client script so it does not affect other catalog items
I want to add an if condition in my existing variable set Client Script so it does not affect other catalog items. I have written the below code to clear out the values if poet type is not capital but it is not working(highlighted in red color) funct...
Error while performing Azure Cloud Discovery - 443 login microsoftonline
Hello All, I'm trying to schedule cloud discovery for one account for which credentials are already configured and receiving below error, If anyone is familiar with this do let me know the solution Exception occurred while executing operation Cloud ...
How do you open an external URL in SOW with a declarative action?
The subject says it all. I have duplicated the SRP Record in the SOW Experience and want to add a button to the action bar. I have seen how to create a declarative action but I can't figure out how to trigger anything in UI Builder. Please provide a ...
Record Producer: Keep previous MRVS rows when dropdown changes, and add new rows as extra columns (o
Service Catalog → Record Producer → MRVS (Multi‑Row Variable Set)Release:(please add your release, e.g., Vancouver/Washington)What I’m trying to doOn a Record Producer, I have a dropdown (select box). Based on the selected option, I populate a Multi‑...
Database view - records created today in where clause
I try to filter records created today, mixing in mysql functions in the where clause of the tablect.sys_created_on > DATE_ADD(NOW(),INTERVAL -1 DAY) and ct.sys_created_on < DATE_ADD(NOW(),INTERVAL 1 DAY)For some reason EMPTY created dates are returne...
Inbox option missing on Service operations workspace for non Admin users
Inbox option is available for Admin users on Service operations workspace but not for non Admin users though the user has AWA_agent role.
Cloning: Exclude Table vs. Preserve Data
Can someone go into a bit of detail on Excluding Tables and Preserving Data in a clone. I think I had it a bit mixed up. If you exclude a table, the documentation says: "Exclude a table to create an empty but usable table on the target instance." So...
Mastering UI Page Popups in ServiceNow: A Complete Guide for Native UI
In ServiceNow, UI Page popups are one of the most flexible and powerful ways to collect user input without navigating away from the current form. Even though most modern implementations are moving toward Workspaces, UI Page-based popups still play a...
How VTA scoring works in VRM/TPRM
Hi everyone,I wanted to know how VTA scoring works in VRM/TPRM. The OOTB questionnaire metric type 'Basic' has different questions and choices. Based upon the user selection the score gets calculated. I wanted to know if there is any script, BR for f...
