I have a requirement to have a modal on load to present a message to the requester when they load a catalog item. Most times they are likely going to select the positive option and want to proceed, however I need to cover the chance that they don't w...
Hello community, We've Service portal enabled where ideally users with no role can use to submit tickets. the redirection is working good. When i'm impersonating user with no role it is taking me to Portal. however, When these users use home.do link ...
Hello,I created a custom ui action for a related list on our scoped app parent table to create a child task. However nothing is happening. What am I missing? Thanks, Chad
Hello.I have a catalog item that generates 2 tasks. Catalog item is submitted and task 1 generates. When task 1 closes, then task 2 generates.What I would like to do is when task 1 closes, copy ALL work notes from task 1, and add them to task 2.I onl...
I created an agent in co pilot studio and am using servicenow as a knowledge source using Oauth2 authentication. I was able to set up the client id, instance name and was able to test and confirm it was working for me. When I try to share the agent w...
Hi everyone, I’m working on an integration between Splunk Enterprise Security and ServiceNow Security Incident Response (SIR).Splunk ES currently generates around 250/300 notable events per day, and the objective is to bring all notable events into ...
I am working on a requirement in Flow Designer where the trigger is a Service Catalog request. Based on a variable selected in the associated catalog item, the flow must initiate two level approval process. The first level is a Manager approval, and ...
Hi Community, I’d like to start a discussion around email notification design and platform adoption strategy.Currently, ServiceNow allows notifications to include all catalog variables directly in email (for example using ${variables}). While this is...
I have this client script using FX Currency Fields: var unit_price = g_form.getValue('unit_price'); g_form.addErrorMessage('FX ' + unit_price); var currencyCode = unit_price.split(';')[0]; var unitCost = parseFloat(unit_price.split(';')...
Hello friends, We have multiple sources of data pouring in hardware & its children CIs. Against each source we have configured the Reconciliation definition each with its own or sometimes at the same level of priority. Now, we would like to validate...
Hello, I have several test schedules that run for test suites and they run daily, they did not run last night & they have been running fine ever since. I checked the schedule is active, set to daily and the client test runner has a user and the run a...
For Rule based correlation we have a situation where a closure of Primary alert causes closure of the Secondary alerts, while this works in most of the cases in some cases this causes serious concerns.We receive alerts from Application Monitoring sou...
Hi, I am facing an issuer when integrating provider ForgeRock in ServiceNow. All the configuration is done but when testing the connection, the message below appears. Server ErrorAn error occurred on the server and it is unable to complete the requ...
