HiI am trying to configure Approve and Reject button on a change request when a user gets notification for the same in their ms teams. I have created the provider notification, created actions. The type of the action is Virtual agent and used the oot...
Hi there, Currently, we are managing our agile team work with CWM tool and we have a problem with the filter on the kanban tab:"There are no fields available for filtering..."We've tried everything we can think of, but it still won't let us use the f...
Hi Experts, As requested, when the UI action on the case form is clicked, we need to retrieve attachment details from AWS and update them in the case worknotes, referencing keywords from the case's short description. We have implemented AI Search, an...
Created a flow named Employee ID Request FlowTrigger -> Service CatalogActionsGet Catalog Variables from catalog itemAsk for ApprovalIn ask for approval , the approval should be approved by ServiceDesk. I created the flow while im running it the appr...
Hello Team, I have a report where I need to check ritms assigned to groups which contains special letters, for example "ES IT" and "UA IT" but additionaly I need to eliminate 2 groups which unfortunately have these special letters. For example "Group...
I want to replicate the exact way how assets are added in bulk in the Disposal Order to the Transfer Order by creating the UI Page in the transfer order request. Currently in the Transfer Order, for each asset one Transfer Order Line needs to be crea...
Hi,I have created a database view for Incident and Problem list exports.The database view contains the following fields, which can be used in the export definition conditions:Opened, Incident Resolved At, Problem Resolved AtMy requirement is to expor...
Hi all,I configured an AWA queue as per the screenshot 1 but even if the auto assign is true, the user still has to accept the ticket when he opens it in the CSM/FSM Workspace (as per the screenshot 2). Could you kindly tell me if there is a way to e...
I set up a search profile to retrieve similar or duplicate incidents through search retrieval, and you can review the search source, its configuration, the indexed source, field mappings, and the semantic search setup. That said, the results are not ...
I created a playbook that did not have a welcome page when triggered. I started to mess around with creating variants of the playbook and that is when the welcome page came into play. I deleted all my variants and just have the base playbook, but the...
Not able to edit columns for control related list in authorization package record in CAM WorkspaceI want the reference and control allocation columns to be removed for the workspace view, when I go to cam workspace -> authorization package record->Co...
Background: We have a company that uses their custom built tool to track incidents , they do not have an open API that we can use to push incidents from our snow instance.Main Question: Is there a way we can create a webhook for them that they can su...
Hello all! I am trying to figure out how to leave a "additional comment" from the api to a Request Item (RITM). See the screenshot for reference on where i am referring to. So far, i have tried to leave a comment on a RITM via the sc_req_item table b...
Hi everyone,I am facing a persistent issue in Service Portal (Record Producer) where the "Submit" button gets stuck in the "Submitting..." state after a server-side Business Rule aborts the submission.Scenario:I have a Record Producer with an onSubmi...
Hi all, When you have a form in Service Portal with a reference variable, whenever you click the (i) icon next to the field, you get a preview of the record. I don't want anyone to be able to edit what appears in the record preview, not even admin.Ho...
