Use ServiceNow's application scopes or create your own?

[shanedavis]

We are working on integrations using OTB spokes.  Curious if others who are using OTB applications are making updates within those application scopes OR creating your own scope and making the changes in the new scope?  

[AndersBGS]

Hi @shanedavis ,

From the top of my head, this is a decision from time to time. If it just some smaller configuration, I would always utilize the OOTB scope / Current scope, where if it's larger configuration, new tables etc. I would create a scoped application instead to do the configuration.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders