User not able to select fields from Universal Request on [sys_template] "Template" field

Vinicius Luz1 · ‎12-31-2024

Hi,

I have users trying to create their own templates for the [universal_request] table in servicenow
When they try it there's not a bunch of options under the Template field to chose from...

see below:

I'm trying to understand what is preventing the user to see the Universal Request fields there
Ive checked ACLs and this user is able to READ/WRITE on this field on a commom Universal request form so what the heck is happening here?
I'm not familiar with this 'template_value' type of field

Chaitanya ILCR · ‎12-31-2024

Hi @Vinicius Luz1 ,

Check if there is any ACL on save_as_tempate operation for that table. if any ACL exists add the roles to it. if not create one and add roles.

Please mark my answer as helpful/correct if it resolves your query.

Regards,

Chaitanya

View solution in original post

shevangi · ‎01-08-2025

Hello @Vinicius Luz1 @Chaitanya ILCR i have a similar situation where there are 3 fields cant be added to issue management (ipts)that user should be able to save /add or carry forward but these 3 fields are not appearing on IPT/VRI template:

name

issue description

compensating controls.

table:sn_grc_issue

please help..

Chris150 · ‎08-22-2025

I made the ACL in the Universal Request application and it did not work.

To fix it, I tried making the same ACL in Global application and it worked.

Please give me the star for correct answer.