Using Check Boxes instead of Multi-Select List

[jmiskey]

We added a new field to the Problem table named "Contributing Factors".   Since there can be more than one contributing factor to a problem, we made this field a List type, so they can select multiple values under it.   We currently have nine potential contributing factors listed.

My boss does not really like the way these multi-select List fields look/work on the Problem form.   She prefers if it listed a check box for each factor, where the user can just check the appropriate contributing factors.   Is there a way to get a List field to work like this on the Problem form (without creating nine separate fields)?

Thanks

[jmiskey]

OK.   Thanks for the clarification on that Chuck.   I am guessing it is probably above my skill level at this point.   I have done any Jelly programming yet.

At least you confirmed that there isn't anything already built-in, or something simple that I am missing.

Looking forward to my first Knowledge in a few months!

[Chuck Tomasi]

Hi Joe,

It's an interesting use case and I am genuinely interested in trying to build something like this, but unfortunately my current schedule/priorities (mostly Knowledge content) does not permit me at this point. Sorry.

[jmiskey]

Understood.   I look forward to getting to the point someday where I can do some of these cool customizations you guys are able to do.

Hoping for some real good technical sessions at Knowledge.   The current limitations/default behavior of Service Portal have been causing us endless grief as we try to convert our Service Catalogs to Portal.   A lot of things do not translate over well.   It looks like the flexibility exists to do some cool stuff (if you are an expert programmer), but not much guidance out there yet on how to do all that (creating your own Widgets appears to be a big thing).

[TevinL]

To achieve a checkbox-style interface for the "Contributing Factors" field without creating nine separate fields, you can use a form customization technique. Instead of relying on the default multi-select List field, implement a custom UI widget or scripting logic that dynamically generates checkboxes for each factor.