service portals
hello everyone,When to use c. and $scope in service portals scripting?
Forum Posts
UI16 Deprecation and Service Operations Workspace Mandate
Hi Team, We're planning our ServiceNow modernization roadmap. Current status:Still on UI16 + Service PortalUpgrade to Brazil this year endTwo questions:What is the official end-of-support date for UI16?Will SOW eventually become mandatory for ITSM, o...
PDI Doesn't wakeup
Hello Team,My PDI doesn't wake up from hibernation since last 2-3 hours. Really appreciate any help for the resolution. Thank you very much in advance. Rajan
Unable to request Personal Developer Instance(PDI)-"we were unable to assign an instance to you"
Hello ServiceNow Community,I am currently learning ServiceNow and trying to request my first Personal Developer Instance (PDI) from the Developer Portal. However, I am continuously getting the following error message:"We were unable to assign an in...
Why does gs.hasRole() return different results in Background Script and ACL?
Hello everyone,I am trying to understand the behavior of gs.hasRole() in different execution contexts.I am using the Australia release and have created a custom role with:Display Name: Intake AgentInternal Name: intake_agentThis role is assigned to t...
GlideAjax returning null from Script Include
I'm trying to convert List Collector sys_ids to user names using GlideAjax. The List Collector returns comma-separated sys_ids, which I pass to a client-callable Script Include. However, the GlideAjax response is always null. Script include var getwa...
Minha PDI
Olá! Eu venho tendo problemas para abrir minha PDI. Eu utilizo minha PDI para treinamento tive problemas e tentei o reset an Wipe Instance , já tentei o Refresh e não funcionou. Agora conforme imagem está em listeb de espera, mas já faz semanas.
Custom Table Query Not Returning Results on Customer Instance - Zurich Release
Hi Community,We have an application published on the ServiceNow Store that is in use by our end customers. However, for one specific customer, we are facing a puzzling issue that we are unable to debug.We have custom tables created in our application...
How to add Playbook Tab to the Default Record page in CSM / FSM Configurable Workspace
Hey I created a Demo Playbook in the Playbook Designer and set the table to my custom table and the trigger as the Record is created. I also edited the UX Menu Config for the CSM / FSM workspace to add the Content tree items and linked them to the Se...
Before Business rule is not updating the SLA's to flip back from Paused to in-progress
Hi All,I have been using before update business rule with the below code:Condition code:: (current.caller_id.user_name == current.sys_updated_by || current.opened_by.user_name == current.sys_updated_by) && current.assigned_to.user_name != current.sys...
assignment group is taking from assignment eligibilty
In a virtual agent after creation of interaction once agent is accepted the interaction, assignment group is setting from assignment eligibility, which functionality is causing this
Why does gs.hasRole() behave differently in Background Script vs Scripted REST ACL?
Hello ServiceNow Community ,I've come across an interesting platform behavior while securing a Scripted REST API, and I'm curious to know whether this is expected by design or if there's something I'm overlooking.I've spent some time debugging this a...
how to restrict incident creation from calendar invites for DL
As of now we are creating an Incidents via Inbound action , but when there is a calendar invite , still it is creating Incident , How to restrict that ? I am not able to restrict subject , as it can be any
I'm baffled by something in Workflow Academy Shorts #07 - an unexplained Activity appears
The video Embedding Playbooks in Service Portal - Workflow Academy Shorts #07 shows the Incident Response Demo having an Identification stage with three Activities: Confirm contact detailsGather more informationReview existing incidents for caller Th...
