While I don't know what happened, the ability to use the Insert Media button in the Xanadu Knowledge Article Tiny MCE was disable about two months ago. Instead of seeing a snapshot of the video and then playing it, I get an error message. Clicking th...
Hi, I have a custom app I am making in ui builder and I am wondering if someone can help me with a updating a the script on a ui action so that after I submit a form, it goes back to the list view of the form just like in native ui. I tried the...
Is there a way to make this Report field to be a Link to the report? This is i Scheduled Email report table Currently it is set to reference. I want the users to be emailed with this link. Not the report it selfWould appreciate your replyThank youShu...
Hello All, I got a requirement where we have list of Risk fields on Change Form based on those questions Risk has to be calculated and it's getting calculated.Now the problem is I need to show alert message to the user when user updates the related R...
Hi I am having flow which make zip files unzip but the some business rules are not allowing to make that file unzip on the particular table that is requested item table. What should I add in workflow so this business rules should not bother this fl...
Hi, my PDI instance dev220745.service-now.com/ is still in offline state as well.It's showing like this Your instance is hibernating .Can you please help to get back my instance.
We would like the my-requests-v2 widget to display only requested items - is it possible to configure and how would we achieve this? There doesn't appear to be a table option for this widget
Hi, I wanted to get everyone insights. We have our legacy system - Cherwell as our old ticketing system. How have people managed handiing legacy data? We are thinking about dumping our legacy data into Power BI.
Hello, we're currently using UI Builder to create custom page for customer. One of the requirements was to remove the "edit form" icon that is displayed at the row action level.I did find the "Enable quick edit" option that disables the edit - but ev...
Hi all, We just upgraded to Zurich and Quick Link on the SOW isn't working. You can select to add a new link, enter the info and nothing shows up. Existing links do not show up either. Has anyone had this issue/know of a fix? Thanks,Jonathan
Hi Team,Requirement:Configure ServiceNow so that once a Catalog Task (sc_task) is generated for a specific Catalog Item (sc_cat_item) under a Request Item (RITM), the request cannot be canceled by the Requested For user, their Manager, or the Opened ...
While Creating Assignment rule inside related list of Intake form in Practice Area of Legal Service Delivery the rule is created but i am not able to see it in the list below please suggest what needs to be done to enable dot walking while creating ...
unable to display catalog item in teams, however we are able to display it in virtual agent in portalthrowing this error "Sorry, this channel is not supported."
Currently, the Cause Code field on a Problem Task (PTASK) form is enforced only at the time of resolution, which creates a fragmented workflow. Here’s the issue:When a user attempts to resolve a PTASK, they first encounter the Close Note prompt.After...
Client script: table is incident filed name is callerfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } //Type appropriate comment here, and begin script below var ga= ne...
