Virtual Agent Icon change

[Community Alums]

Hi,

How to change Virtual agent icon in the SP home page occurs at below right side? Attached an OOB Image. 

Please suggest. 

[Mark Roethof]

Hi there,

How did you add the Virtual Agent to your Service Portal? Depending on this, there are multiple possibilities.

See some of my articles which describe this:
Changing the Service Portal Virtual Agent widget CSS properties (height, width, icon, etcetera) 
Virtual Agent feature bubble (2), auto display after N seconds
Virtual Agent bubble color / url parameters
(Improved) embedded Virtual Agent Service Portal widget
Virtual Agent - Changing the bot appearance

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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