What is a guest user?

[antonymirza]

Hi,

I have a confusion with "Guest" user. I don't see such a user profile in ServiceNow but many times found some of scripts updated by "guest" user profile.

Can anyone please clarify/explain what is a guest user and how it comes in picture?

Brgds, AM

[Jamie_douglas]

The guest user account is used in inbound email rules. If the sender does not match an existing user, the instance impersonates the Guest user to complete any inbound email actions.

I am not sure why you would have scripts created/updated by the guest user.

[antonymirza]

Thank you for your input Jamie...This has always been a mystery for me and I never found much insight in this regard

[darius_koohmare]

Hi Antony,

Jamie is correct. The Guest user is what populates the Caller field of new tickets when a user emails an issue into the system, and that user's email does not currently map to a user record in your ServiceNow instance (either directly in your user table or from your integrated Active Directory). Having scripts updated by guest generally should not occur; I would check if someone made a guest account within your user table/ Active Directory.

[BhupeshG]

but where can i find Guest User service now? is it the Sys_user table??