What is the advantage of using Subscription management

[Community Alums]

Hi All,

I have gone through the Subscription management document. What I understood is it will show the status of how many subscription license we purchased and how many consumed, list of application connected with subscription and more.

But I am not clear what is main benefit of subscribing the user to Subscription (Ex Service Management Suite v2 - Fulfiller User). Are the subscribed users will get the access to application listed under Subscription record ? Is the similar like provide access to user by providing roles (Exp : ITIL). If not , What is the advantage of adding user to subscribed list of subscription than providing role to him.

Any help would greatly appreciated.

Thanks,

Swamy

[Chuck Tomasi · Accepted solution]

User roles do not paint the full picture of what licenses are consumed. They are a good starting point. For example, you may have roles on ex-employees who are no longer active. That's why we came up with subscription management.

If you want more detailed information, I recommend reaching out to your local ServiceNow solution consultant for a demonstration.

[Chuck Tomasi]

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Thank you

[altacc]

Hi.

I am desperately trying to figure out any reason to spend time assigning subscriptions in Subscription Management if 1. that does not give any access/roles to those users and 2. that is not what ServiceNow look at for licence compliance. I can see, of course, that 2 is intrinsically tied to 1.

As far as I can see the only benefit of it is to see how many subscriptions you have paid for, and what applications/plugins you can use. You then need to go and create reports to figure out your actual compliance from roles, rather than looking at the Subscription Management facility. It all seems quite pointless in putting any effort into user sets, and assigning/excluding users in this application if it is not inherently linked, somehow, to actual access/roles. They will inevitably get out of sync and renders the sub side as effort for zero benefit.

I really don't see it!

[Chuck Tomasi]

tabitha - care to comment?

[Duodecimal]

I'm curious now too - SN opened a CR to remove Subscription Management from my instance. I hadn't started using it since, as pointed out above, it's no better than a query of active users with particular roles.   When I first read of this feature some time ago I had hopes that it would be a way to grant access to applications without having to mess around with roles/group membership (and then remember the name of the groups that granted roles if I forgot to apply the specific group type I use for non-ITIL groups that grant roles)... but since it doesn't do that I never used it.