When i am creating a new change record from CSM/FSM configurable workspace it is showing error

[mania]

Hi,

When i am creating a new change record from CSM/FSM configurable workspace it is showing 'page not found'.

I want to able to create change record.

How to resolve? can you please help on this. It will be useful.

Thanks in Advance!

[Dr Atul G- LNG]

Hi @mania 

Do you have required access , I tried at my side and it is working fine

Do you have ITIL and CSM agent role?

[mania]

@Dr Atul G- LNG 

I have added ITIL role to me and I dont have CSM agent role to assign to me.

Thanks!

Mania

[Dr Atul G- LNG]

Hi @mania 

I tried with ITIL user only

[mania]

@Dr Atul G- LNG 

As a System admin and also ITIL user also i am not able to create change record its showing "page not found".

Can you please tell me what you have roles in your account?

Thanks!

Mania

[Dr Atul G- LNG]

I am using OOTB user only, will you please give try to 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1307545

suggested by @Sohail Khilji