Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Workaround for loading time issue on portal page

RichardSaunders
Tera Guru

We have a report gauge on our portal, when clicked it takes around 15 seconds to load. I have tried reducing the data in the report significantly but it still takes a while to load.

Is there a workaround or another method for this without using an image? It needs to be dynamic.

1 ACCEPTED SOLUTION

RichardSaunders
Tera Guru

This issue was obvious and staring me right in the face!



I used the published report URL in an Iframe then used that iframe on a page. It now loads the How are we performing page, then the report loads in the background.  



Problem solved.


View solution in original post

8 REPLIES 8

What is the runtime of the report?   I think that's where your hangup is.   When you run the report, it runs your query and then brings the results up on the next screen.   I think that's what is happening here and I'm not sure there is a way to get it to show you a different screen before that report populates


Hi Travers... Yes.. when i run the report from Reports it takes about the same amount of time, so its definitely that.


RichardSaunders
Tera Guru

There is nothing else on the page


find_real_file.png


RichardSaunders
Tera Guru

This issue was obvious and staring me right in the face!



I used the published report URL in an Iframe then used that iframe on a page. It now loads the How are we performing page, then the report loads in the background.  



Problem solved.