Write a work notes from a Flow designer

[Nico12]

Hi,

We got a catalog item for order a computer.

This article got 5 tasks. The third task is handled automatically by a Flow.

Process : The technician on the second task have to fill some fields that will update the assets (state, substate, assigned to...).
This work fine, but i am trying to add a comments in the work notes and it does not work.

i have created this action. Every fields are updating but not the work notes

I am not really sure how to add this comments on the asset form.

Regards,

[Community Alums]

Hi @Nico12 ,

You can watch the video to design yours: https://www.youtube.com/watch?v=fwUZ140OXBY

[snag_araga]

If you're designing a custom action, consider including an additional step to generate a journal entry entry instead of directly adding the worknotes.

The journal entry should include the Name (table name), Element (field name in the table), Element ID (system ID of the record), and Value (work note value). These fields can be filled with the output from the previous action.

If this information has been useful in addressing your query, kindly click on the Thumb Icon to indicate that it is correct.
Shreenag

[Nico12 · Accepted solution]

Thanks, for the replies.

It was easier than i thought, i just forgot to add the work notes fields in my custom action.

Regards,