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Software Asset Management (SAM) allows you to take control of your software assets, which reduces your compliance risk and lowers software costs. This blog covers your full SAM journey, which includes four key phases: onboarding, activation, deplo...
Hardware Asset Management (HAM) lets you take control of your hardware assets, which creates visibility across your hardware estate and optimizes your hardware inventory lifecycle processes. This blog covers your full HAM journey, which includes fou...
We are in the process of integrating Workday with SAM Pro and would like to know the following information with respect to the integration process - 1) Which Workday API's are involved in the Integration process2) Complete list of fields that will be...
What could be the exact data that will be pulled into ServiceNow from Workday during integration .What are the fields that will be ingested into ServiceNow from workday and how this data is represented in Sam pro tables ?
Hi, I’m currently working on integrating SAP Ariba with ServiceNow using the SAP Ariba Spoke (IntegrationHub). Our objective is to synchronize Vendors (Suppliers) from SAP Ariba into ServiceNow and eventually create/update records in the core_company...
I am trying to use the Hardware Inventory Stock Order catalog item in a test environment. I have generated the "Source Request Items" catalog task, however when I use "Source request" in the Hardware Asset Workspace to fulfill the request, the Vendor...
We're rolling out SAM Pro and want to manage our own ServiceNow subscription (ITSM/ITAM/ITOM/CBS/SAM/.., etc.) inside SAM Pro the same way we manage Microsoft, Adobe and other publishers — i.e. visible as software entitlements linked to a contract, ...
After the Yokohama upgrade of our environment, the "Current Phase" in sam_sw_product_lifecycle_report table is empty. Have tried to run few jobs listed below. Even then, could not the value populated in "Current Phase" Field. SAM - Create Calculated ...
Hi Team,We have a requirement to bulk delete around 65k Software Models that appear to be safe cleanup candidates.The deletion criteria is:Software Model has no entitlementsSoftware Model has no references in any related/reference tableOnly models cr...
How Asset and Ci are linked and related to each other. if i want to break the linkage between them how can i do that ?
In the computer class when i checked a CI the software installation tab I'm seeing software with multiple version and the active install is true for most of them but few false please how can i resolve this issue or remove this stale software installa...
Anyone has issue with not able to install "Software Asset Management Professional" plugins with demo data or failed to "Activate all Software Asset Management Professional" plugins for your PDI?Wondered if it is not compatible?
If you work in Asset Management (SAM, HAM, CCM, EAM, or OTAM), put this on your radar. ServiceNow Nexus for Asset 2026 is an exclusive, in-person customer event returning this fall! Event details: Dates: October 7–8, 2026Location: ServiceNow Global...
Hi, could you please help me to retire the loaner asset form in service now
Sharing visual architecture designs I’ve worked on for SAM.You might find the SAM one online, but this is an updated version with improved structure and clarity.These diagrams can be super useful for:-Customer workshops and value discussions- Interna...
Hi all,Wondering if someone could possibly assist. We are in the process of setting up the Smartsheet/SAM Pro integration. We have been able to successfully validate the connection and are bringing in subscription data. We have passed the subscriptio...
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