Overview of 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 | 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

[Sohail Khilji]

𝗟𝗲𝘁'𝘀 𝗯𝗿𝗲𝗮𝗸 𝗱𝗼𝘄𝗻 𝘁𝗵𝗲 𝗱𝗶𝗳𝗳𝗲𝗿𝗲𝗻𝗰𝗲𝘀 𝗯𝗲𝘁𝘄𝗲𝗲𝗻 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁  (𝗘𝗔𝗠) 𝗮𝗻𝗱 𝘁𝗿𝗮𝗱𝗶𝘁𝗶𝗼𝗻𝗮𝗹 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 𝗺𝗼𝗱𝘂𝗹𝗲𝘀 like Hardware Asset Management (HAM) and Software Asset Management (SAM) with some easy examples.

📌 𝗦𝗲𝗿𝘃𝗶𝗰𝗲𝗡𝗼𝘄 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝘀𝘀𝗲𝘁 𝗠𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁 (𝗘𝗔𝗠) is a comprehensive solution for managing all types of physical assets across an organization. This includes not just IT assets, but also non-IT assets like office furniture, vehicles, machinery, and facility equipment. EAM covers the entire lifecycle of these assets, from acquisition to disposal.

✔️ Key Features of EAM:

🔸Asset Lifecycle Management: Manages assets from purchase to disposal.

🔸Maintenance Management: Schedules and tracks preventive and corrective maintenance.

🔸Resource Optimization: Ensures efficient use of assets.

🔸Compliance and Reporting: Adheres to industry standards and generates performance reports.

✅ 𝗘𝘅𝗮𝗺𝗽𝗹𝗲:

Imagine a manufacturing company that uses EAM to manage its machinery. The system tracks when each machine was purchased, schedules regular maintenance to prevent breakdowns, and records any repairs. This helps the company maximize the lifespan of its machinery and avoid costly downtime. Traditional ServiceNow Asset Management (HAM) and (SAM) are more specialized modules within ServiceNow, focusing specifically on IT assets.

📌 Hardware Asset Management (HAM) deals with the management of IT hardware assets like computers, servers, and network devices.

✅ 𝗘𝘅𝗮𝗺𝗽𝗹𝗲: A company uses HAM to track its laptops and servers. It knows exactly where each device is, who is using it, and when it needs to be replaced or repaired. This helps in maintaining an up-to-date inventory and avoiding unnecessary purchases.

📌 Software Asset Management (SAM) focuses on managing software assets, ensuring compliance with licensing agreements, and optimizing software usage.

✅ 𝗘𝘅𝗮𝗺𝗽𝗹𝗲: A company uses SAM to manage its software licenses. It tracks how many licenses it has for a particular software, who is using them, and whether they are being used efficiently. This helps the company avoid over-purchasing licenses and ensures compliance with licensing agreements.

#eam #ham #sam #servicenow #assetmanagement

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MF Sohail Khilji | Servicenow Developer /  Consultant.

Connect On LinkedIn >   https://www.linkedin.com/in/mf-sohail-khilji/