Employee Center Welcome Guide

Barbara Lang · ‎09-20-2022

Welcome to ServiceNow®

Employee Center

Are you ready to start your Employee Center implementation journey? This guide gives you valuable information you can share with your team, including proven guidance and links to key resources—all designed to set you on the path to success. While this guide is primarily designed for ServiceNow platform owners, it also contains useful information if you have a different role in your organization.

Let’s get started!

Guide Overview

Here’s an overview of the topics we will cover in the guide:

Familiarize yourself with Employee Center
Decide on business outcomes
Chart your implementation path
- Work with ServiceNow experts
- Choose self-implementation
Prepare for organization change
Bookmark resources

Start by familiarizing yourself with
Employee Center

Employee Center comes with many features that can help you provide a unified portal across departments so employees can stay engaged, productive, and informed—and request the services they need from anywhere. You can get an high-level overview of these features in the Employee Center product page and solution brief. The box on the right will also tell you how you can benefit from using Employee Center in your organization.

If you’re wondering how to get Employee Center, it is available in the following ServiceNow products:

Employee center in Now Platform: Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. (product page) (data sheet)

Employee Center Pro included in HR Service Delivery Pro and Enterprise or purchased separately: Deliver the right experience to employees anywhere. (product page) (product documentation)

This Employee Center Essentials on-demand courses provide an overview of Employee Center and Employee Center Pro, including details on how to migrate from Service Portal to Employee Center. If you are new to ServiceNow, we also strongly recommend that you take this very short Get Started with the Now Platform course to learn the platform basics. If you want a deeper dive into using the Now Platform, a longer ServiceNow Fundamentals course is also available.

Benefits of Employee Center:

Enhance the employee service experience: Give employees a unified portal to easily get help from HR, IT, facilities, and other departments.

Support your hybrid workforce from anywhere: Transform how work gets done with cross-departmental services, information, and tasks.

Connect with employees in moments that matter: Keep employees updated about company news, resources, and relevant info with targeted campaigns.

Identify your desired business outcomes

Before you start to implement Employee Center, it’s critical to have a clear vision of what you want to accomplish. Employee Center allows you to deliver many positive business outcomes, and you can achieve all of this over time. However, by deciding which outcomes are most important for your organization and agreeing on them with your stakeholders, you can set clear expectations and tailor your initial implementation to realize these goals.

Chart a path to implementation
Work with ServiceNow experts

If you have chosen to work with a ServiceNow partner or ServiceNow Expert Services for your implementation, it’s important to clearly communicate the business outcomes you want to achieve and agree on a well-structured roadmap to attain these goals. If you need guidance on successfully engaging with an implementation partner, this workbook is an excellent starting point.

To accelerate time to value and reduce risk, make sure that your partner uses Now Create, ServiceNow’s library of more than 700 leading implementation practices. We also recommend you use Now Create if you are self-implementing, as it provides a wealth of assets designed to guide you to success.

If you want to work with a partner but haven’t selected one yet, check out our Partner Finder or talk to your ServiceNow account representative about ServiceNow Expert Services. We can also work with your chosen partner to infuse our expertise into your implementation through our ServiceNow Co-Delivery service offering.

For those of you who have purchased ServiceNow Impact services you will have ServiceNow experts and resources at your fingertips to help you through your implementation of Employee Center and achieving your goals. If you do not have a ServiceNow Impact package, consider how having dedicated resources, discounted training, and jumpstart services can help you get the most out of your ServiceNow investment. Read more here.

Choose Self-implementation

Build your team’s skills

If you are planning to self-implement, you need to give your platform team the skills they need to succeed. The best way of doing this is to become a certified ServiceNow professional. We offer several certification paths for different roles on your team. Check out the links below:

Make your implementation smooth and easy

For a comprehensive implementation process framework that is proven to scale to the largest, most complex global deployments, check out our Success Packs on Now Create. Success Packs tailor our core Now Create methodology consisting of more than 700 leading practices to deliver business outcomes aligned with specific product sets. Here are the Success Packs for Employee Center:

Unified Employee Center supports enabling digital employee self-service capabilities in order to provide a single unified place for employees to get the service they need with intelligent workflows throughout ServiceNow's platform.
Employee Lifecycle Journeys with Employee Center supports the onboarding, offboarding and transitions in between that exist in an employee's lifecycle through a unified experience spanning multiple departments, using the Employee Center.
HR Service Delivery with Employee Center supports the digital fulfillment of employee inquiries and requests and the standardization of documentation and interactions through the use of HR Service Delivery Case and Knowledge Management with Performance Analytics, providing exceptional employee experiences through the Employee Center.

Join the Employee Center community

Visit the Employee Center community page. You’ll find best practices and other useful resources for Employee Center implementation, and it’s also the forum to talk to ServiceNow experts, get your questions answered, and connect with other community members.

Understand ServiceNow releases and upgrades

If you’re not already on the latest ServiceNow release, we strongly recommend that you upgrade before you go live. By upgrading, you get new ServiceNow innovations into the hands of your users faster, get access to the latest performance and security enhancements, and ensure that support is there when you need it. To make your upgrade smooth and successful, look at these upgrade resources.

Pro Tip

Attend Employee Center Academy training and Live On ServiceNow events to augment your knowledge as you implement.

Prepare for organizational change

To successfully deploy Employee Center, you need your business to understand and use Employee Center and recognize its benefits. To do this, you need to communicate what’s changing and why to both your end users and service desk agents. You also need to ensure that your agents are trained on ServiceNow Employee Center.

This webpage provides detailed guidance on how to plan for organizational change. If you need help creating a winning communications plan, this communications plan template also provides useful advice.

The following courses are a great starting point for training your agents and other Employee Center process users:

Bookmark these resources!

ServiceNow Customer Success Center -- The CSC is a one-stop shop that gives you instant access to proven methodologies, leading practices, and expert insights and advice.

NowSupport -- You can get technical issues resolved quickly by contacting our team comprised of ServiceNow employees with deep product knowledge and real-world experience. Read more here on how to use support.