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Approval task not visible on employee centre. Getting the error after addition of approver_user,

manish kale
Tera Guru

Hello All,

I am facing an issue where the approver cannot see the approval task assigned to him/her.  Although after giving the user "approver_user" role  The task is visible, but shows an falling widget error. I have attached the image of the error that pops up when task is opened on employee centre.

falling widget error.png

Some reccomendations will surely be appreciated. Thank you!!

1 ACCEPTED SOLUTION

Hello @laszloballa 

Thank you for the response. I have just found the solution to it. I have added an additional role i.e 'sn_request_approver_read'. Now the error's gone. Everything's working good now. Thanks you again.

View solution in original post

2 REPLIES 2

laszloballa
ServiceNow Employee

Usually such issues are caused by cross-scope privileges, so have a look first in the sys_scope_privilege table for any pending (status: Requested) privileges, or create new ones from scratch for your scoped widgets.

Hello @laszloballa 

Thank you for the response. I have just found the solution to it. I have added an additional role i.e 'sn_request_approver_read'. Now the error's gone. Everything's working good now. Thanks you again.