Cloning a Taxonomy Issue

[stevemkuk]

I am trying to clone the Employee Taxonomy on Employee Center.

When I click on Clone a box appears asking for the name of the new copy 

I enter and Name and click on OK and apart from the OK box turning blue nothing happens.

The box just stays on screen and eventually I click the X on the box to close the pop box as the Cancel button does nothing either!

I have tried to repair the application but makes no difference.

If I click OK without entering a name still nothing happens, no errors or messages.

I am using my admin account 

Can anyone offer any assistance?

Thanks 

Steve

[Prasad Pagar]

Hi @stevemkuk 

Check if you have any errors in browser console

Thank you
Prasad

[Rob Sestito]

Hey Steve,

It may be random - but when was the last time you cleared your browser cache?

Maybe give that a shot, close all browser tabs down, restart and try again. See if the same thing keeps happening to you.

I know that having too much clogged cache on the browser can make things not work properly in random ways. Maybe that is keeping you from moving forward.

I would start with that real quick along with what Prasad said about checking if you are getting errors within your browser console.

Keep us posted,

-Rob

[stevemkuk]

Unfortunately clearing the cache didn't change anything.

I Get the following console errors

First I get the following when I click on Clone

dirty form focus
VM790:3 Uncaught SyntaxError: Unexpected identifier
at eval (<anonymous>)
at evalScript (js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:84:29)
at GlideModal._evalScripts (js_includes_last_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:7749:1)
at GlideModal._renderFromAjax (js_includes_last_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:7555:6)
at e._responseReceived (js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:16029:6)
at e._processReqChange (js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15887:6)
evalScript @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:84
_evalScripts @ js_includes_last_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:7749
_renderFromAjax @ js_includes_last_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:7555
_responseReceived @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:16029
_processReqChange @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15887
XMLHttpRequest.send (async)
_sendRequest @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15876
_makeRequest @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15848
(anonymous) @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15824
setTimeout (async)
_getXML0 @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15824
getXML @ js_includes_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:15813
render @ js_includes_last_doctype.jsx?v=01-12-2022_1753&lp=Tue_Feb_01_09_49_10_PST_2022&c=16_464:7536
copyTaxonomyTree @ taxonomy.do?sys_id=1f5d5a40c3203010069aec4b7d40dd93&sysparm_record_target=taxonomy&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=ORDERBYname:522
onclick @ taxonomy.do?sys_id=1f5d5a40c3203010069aec4b7d40dd93&sysparm_record_target=taxonomy&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=ORDERBYname:362
taxonomy.do?sys_id=1f5d5a40c3203010069aec4b7d40dd93&sysparm_record_target=taxonomy&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=ORDERBYname:1

Then I get the following when I click on OK or Cancel

Uncaught ReferenceError: invokePromptCallBack is not defined
at HTMLButtonElement.onclick (taxonomy.do?sys_id=1f5d5a40c3203010069aec4b7d40dd93&sysparm_record_target=taxonomy&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=ORDERBYname:1:1)
onclick @ taxonomy.do?sys_id=1f5d5a40c3203010069aec4b7d40dd93&sysparm_record_target=taxonomy&sysparm_record_row=1&sysparm_record_rows=1&sysparm_record_list=ORDERBYname:1

[Rob Sestito]

Hmmm,

I am going to go with that this could be an actual system/application error issue.

If anyone else can assist here, great! Otherwise, a ticket to SN HI Portal may be needed to check on this.

Very sorry I could not help more.

-Rob