Cloning a Taxonomy Issue

stevemkuk
Tera Contributor

I am trying to clone the Employee Taxonomy on Employee Center.

When I click on Clone a box appears asking for the name of the new copy 

I enter and Name and click on OK and apart from the OK box turning blue nothing happens.

The box just stays on screen and eventually I click the X on the box to close the pop box as the Cancel button does nothing either!

I have tried to repair the application but makes no difference.

If I click OK without entering a name still nothing happens, no errors or messages.

I am using my admin account 

Can anyone offer any assistance?

Thanks 

Steve

 

12 REPLIES 12

Daniel Pettet
ServiceNow Employee
ServiceNow Employee

The JS errors suggest an application error (client/server).

I also have an open case and have just escalated it to try and prioritise a fix.

But the next step is a challenge too. Anyone worked out how to get the EC portal to use a new taxonomy?

Getting the EC to use a different taxonomy should 'just' be to go to the portal page for EC and edit the Taxonomy related list:find_real_file.png

@Daniel Pettet did Support provide a fix?  I am also experiencing the same issue as the original poster @stevemkuk 

San Diego Patch 4
Employee Center 25.0.3 installed

When I try to clone the OOTB "Employee" taxonomy by clicking the "Clone" button and then filling out the following modal's "New Taxonomy Name" field, once I click the OK button, absolutely nothing happens.

find_real_file.png

kanoe1
Tera Expert

Hi there, 

I'm experiencing the same issue. Were you able to resolve? If so, what was the resolution?

 

Thanks, 
Kanoe

Prakhar7
ServiceNow Employee
ServiceNow Employee

I think it's resolved. As of now I am not able to replicate the issue and everything seems to work fine.
Which version of Employee center apps are you using?