Configure Standard Ticket Actions

[GLewis5]

Is there a way to configure the Standard Ticket Actions menu without writing a complex custom widget? I am looking for something similar to the way UI Actions are configured.

[Ankur Bawiskar · Accepted solution]

@GLewis5 

no you will have to update the widget which requires scripting

check this link which gives better explanation

Action on the incident form in service portal 

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