Counting clicks on a taxonomy topic
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01-19-2023 12:55 PM
We just recently installed Employee Center. One of our Taxonomy topics is HR Services. We would like to determine how many users are selecting this topic. Is there a way to count the clicks on a topic in employee center?
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01-19-2023 10:49 PM
Hi @Sharon Williams ,
This is tricky!!
There is no OOTB feature which is tracking, however you can use this kind of logic :
https://www.servicenow.com/community/developer-forum/count-clicks-in-portal/m-p/1504276
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01-23-2023 08:05 AM
I would suggest installing and collecting data that comes with User Experience Analytics for Service Portal.
Here's a great Employee Center Academy session about the topic worth watching.
Good luck!
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01-31-2023 04:33 AM
Sean, thank you for the suggestion and the for providing the links! 🙂
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01-31-2023 08:57 AM
I would recommend using User Experience Analytics to track the user journey. You will be able to see how many times users accessed a particular topic, where they came from and where they went after.
