Create request from Email

[SunitS]

Hello Team,

I want to understand how Request can be raised via Email in Servicenow. Is this the preferred OOB method to raise request?

[Keshav07]

Hi @SunitS ,

You can configure the Inbound Email Action as given below

In the Actions Related list give the script given below

(function runAction( /*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {

    var cart = new sn_sc.CartJS(); 
    var request = {
        'sysparm_id': "SysID of the catalog item",
        'sysparm_quantity': '1', 
    };
    var orderCart = cart.orderNow(request); 

})(current, event, email, logger, classifier);

In the "sysparm_id", give the sys_id of your catalog item. For example :

'sysparm_id': "ec80c13297968d1021983d1e6253af32".

If you find this helpful, Mark it as helpful.

Thank you!