We need to be able to send from a different address than the one configured in SMTP due to SPF record limitations.
Is it possible to configure this form to default a From address?
Hi @Nabil Kaali ,
Yes, this is possible in ServiceNow. Please follow below steps to configure the same.
Step1 : Create an Email Client Form Address. provide your desired email address here.
Step2: Create an Email Client Template and provide necessary details like Table Name (which table you want to associate this template) and select 'Sender Configuration' like below screenshot.
Step3: Open Default Email Client Configuration and check for Display option.
Step4: Open any Incident and verify the Default email form address is same as per your expectation.
Please mark Correct and Helpful if this solves your issue.
Regards,
Bubuprasad
Hi @Nabil Kaali ,
Yes, this is possible in ServiceNow. Please follow below steps to configure the same.
Step1 : Create an Email Client Form Address. provide your desired email address here.
Step2: Create an Email Client Template and provide necessary details like Table Name (which table you want to associate this template) and select 'Sender Configuration' like below screenshot.
Step3: Open Default Email Client Configuration and check for Display option.
Step4: Open any Incident and verify the Default email form address is same as per your expectation.
Please mark Correct and Helpful if this solves your issue.
Regards,
Bubuprasad
