EC Pro Mega-menu: How to view fourth-level topics?

[Yann_Dubois]

Our taxonomy topics go down 4-levels, with content on the 4th level.  We want to display the 4th-level topics in the mega menu, but I haven't been successful in doing so.  Even with content in the fourth-level topics and syncing the menus with the taxonomy, I'm not getting them to appear under the 3rd-level headings.

According to the release notes this should be in EC Pro since Nov of 23:

The APN record is Active for the portal, and I verified that the sub-menus underneath are active as well, down to the 4th level.  I ran the "Sync hierarchy" UI action for each menu item, hoping that would pull in the 4th level items, but they weren't pulled in.  The topic records for these 4th level items are active, and they actually show up on the topic pages of the 3rd level topics, just not in the mega-menu.

We are on Vancouver and EC Pro is updated to the latest store release.

What might I be missing?

[Mark Roethof]

Hi there,

Have you checked that you are using the out-of-the-box Employee Center Header? And that it was not touched by your company, and with that no updates being received on that widget?

[Yann_Dubois]

Yes, this is using the unmodified OOTB EC Header widget.   I've also tried to enable the 4th level in the menu in my Vancouver PDI that has a completely unmodified ESC portal, and was still unable to do so there.

[James Chun]

Hi @Yann_Dubois,

I wasn't able to figure out how to do this in my PDI as well and the documentation is just horrible.

I could be wrong, but when you look at the Employee Center Navigation portal widget, it looks like it always fetches 2 levels of topics.

Someone also left a comment with a simliar issue and a ServiceNow employee suggested raising a Support ticket - https://www.servicenow.com/community/employee-center-blog/november-2023-enhancements-to-employee-cen...

I would recommend raising a Support case as well as this could be a system defect.

If you do find out a fix for this, please share it here as well.

Cheers

[Jube]

@James Chun @Yann_Dubois Did you find out how to show 4 level? I have tried multiple times to set it up on sandbox both Xanadu and Washington, cannot make it to work.