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‎07-31-2023 11:47 AM
I want to add a custom header menu instead of OOB. Please find the below format.
Self-Service View: Links to native ServiceNow Home (dashboards, homepage, etc)
My Active Requests: Links to all submitted items (RITM, INC, HR, FCR, RIM, CC, etc)
Knowledge: Links to Knowledge Portal
cart, Tours, and favorites.
Solved! Go to Solution.

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‎07-31-2023 09:07 PM
Out-of-the-box you can only configure 1 menu item in the top menu (fixed position, it's menu item "More", though you can rename it, it can be a menu item though you can also add more menu items to it so it becomes a dropdown).
- All > Service Portal > Portals
- Select your portal
- Related List "Menu Items"
- Notice there's an out-of-the-box "More" Menu item
In the submenu you can configure way more menu items and in the order your like. For that you can simply add new Menu items.
Be aware: not all changes in the Employee Center header (especially Taxonomy) are visible instantly due to cashing!
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

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‎07-31-2023 09:07 PM
Out-of-the-box you can only configure 1 menu item in the top menu (fixed position, it's menu item "More", though you can rename it, it can be a menu item though you can also add more menu items to it so it becomes a dropdown).
- All > Service Portal > Portals
- Select your portal
- Related List "Menu Items"
- Notice there's an out-of-the-box "More" Menu item
In the submenu you can configure way more menu items and in the order your like. For that you can simply add new Menu items.
Be aware: not all changes in the Employee Center header (especially Taxonomy) are visible instantly due to cashing!
Kind regards,
Mark Roethof
Independent ServiceNow Consultant
10x ServiceNow MVP
---
~444 Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field
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‎08-01-2023 10:49 AM
Thank you so much for your quick response @Mark Roethof
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‎08-01-2023 10:47 AM
Can we rename this My Tasks, My Requests to My Open Tasks & My Open Requests also I want to change the order of this menu ...If yes where it needs to be modified