Employee Center Homepage Search Result Launch View

[Bill_Collins]

When using the ESC homepage search widget & selecting a typeahead result, I'm delivered the...

• /com.glideapp.servicecatalog_cat_item_view.do?v=1&sysparm_id=cc5ee3e3dbeb045032d39b3c8a9619c7 (View) versus the....
• /esc?id=sc_cat_item&sys_id=cc5ee3e3dbeb045032d39b3c8a9619c7 (View).

Why?  What needs to be changed?

Thank you.

[Dan O Connor]

Hi @Bill_Collins what Search application are you using for your ESC? AI Search or Zing?

If you control and rightclick on the widget and then go to Instance options, you can see what search is used. 

It looks like your search is not setup correctly in your ESC, and therefore your widget is trying to call on your portal, instead of the new Employee Center

1) Make sure Search is configured correctly in your ESC Portal record

2) Make sure you are using the correct widget for search

3) Make sure the widget is correctly configured to be using the search application you are using for ESC 

Feel free to drop back with some screenshots if still not working and we can take a look 🙂 

[Bill_Collins]

Dan, Everything looks to be OOB.  See my attachments.

[Bill_Collins · Accepted solution]

This error was corrected with Utah Patch 9.  The cause was a bug.