Employee center portal: Search widget

Juhi Poddar
Kilo Patron

Hi Everyone,

In my custom ESC portal, the search widget in the main header redirects users to the backend form of a record producer instead of the request form where users can raise a request.

How can I fix this to ensure it redirects to the correct form in the portal?

Thanks in advance!

 

2 REPLIES 2

Sajal Gupta
ServiceNow Employee
ServiceNow Employee

@Juhi Poddar 

Can you please check if your typeahead search widget is customised ? if yes please revert to OOB.
Check table "sys_ux_predicate_m2m_action_assignment" for a declaration action with "navigation" for your table ? If missing please link action to your EVAM config.

SajalGupta_0-1734699543905.png


Regards
Sajal

@Sajal Gupta 

The same Typeahead Search  ootb widget is working as expected in esc portal. In custom portal I have enabled the search in main header and it redirects to record producer page.

Redirects to: ?id=form&table=sc_cat_item&sys_id=a6ca2451976ed2107114dc04a253af23

Expected: ?id=sc_cat_item&sys_id=a6ca2451976ed2107114dc04a253af23

 

I have checked table "sys_ux_predicate_m2m_action_assignment", there are multiple records for a declaration action with "navigation". 

 

In Evam config I could see these records with filter request and all of them have navigation linked to declarative action.

JuhiPoddar_0-1734768692470.png

Is there anything else that can be done to troubleshoot the issue.

 

Thank You

Juhi Poddar