Employee Service Center Quick Link Widget - Tooltip Configuration

[MichaelCreatura]

Hello,

Using the 'Quick Links' widget, we have created a clone that, when hovered over shows the title of the quick link: 

This was done by amending this script from 'disable' to 'enable':

Now, I'd like to amend the tool tip to show the short description rather than the title of the quick link - is that possible and if so, how would that be done? 

Kind Regards, 

Michael 

[Dan O Connor]

What is the value of the tooltip you are providing? In your first screenshot, obviously it is not really needed. Always worth considering what is the value of a customisation, versus the technical debt and maintenance you will inherit from doing it.

Quicklinks can have descriptions natively out of the box. Have you explored that option? 

[MichaelCreatura]

Thanks @Dan O Connor - the value is that we are looking to maximise screen real estate. Across the top of the landing page will be some key quick links that users will most likely use, i.e. create an incident or log a request. Using a simplified widget layout with just the icon and the name means we have more space for other items and it provides a generically more cleaner look. This is something a few portals use including Microsoft where they have a row of O365 apps. 

That being said, we are in the early stages of user adoption - so I'd like a user to be able to hover over "My Tickets" and it say "view any tickets you have logged with the Service Desk" value being for incidents, a user might not know what an incident is, but we can provide an explanation while they hover over it. 

Hope that helps - and if you know how to change the value displayed in the tooltip that would be greatly appreciated! 

[MichaelCreatura]

@Dan O Connor did you have any thoughts on how to achieve this?

[Dan O Connor]

If you would like to share your full homepage I would be happy to share my thoughts. Still not sure I see the value of adding tooltips. Like we don't provide them natively for a reason 😄 

Like for example I always advocate using Guided Tours to help new users to understand how the landing page works and what essential or important elements are for. And then obviously a user can run that guided tour additionally whenever they like.

I just personally wouldn't be a big fan of putting tooltips into widgets, feels a bit of an outdated thing and not very slick in terms of design. But that is just my personal opinion 🙂