Emplyee center portal

Snehal Bhagat1 · 4 weeks ago

In employee center portal, if users preferred language is English then sort by filter is showing when they open any topic available in portal via mega menu or by search but if users preferred language is German or may be other then sort by filter is not showing/ visible to user

how to troubleshoot this issue?

where to check to fix this issue

CFrandsen · 4 weeks ago

Hi @Snehal Bhagat1 .
From the top of my head, I would suggest you to check the following:

Check System UI -> Languages (sys_language)
Make sure German (de) is active.

Check portal internationalization
Go to Service Portal > Portals → open Employee Center
Ensure Internationalization is enabled.

Compare page variants by opening the page used for topics/search (e.g., ec-topic, ec-search) in Page Designer.
Check if there is a German variant of the page.
If yes → see if the Sort by widget exists on that variant.
If no → copy the widget setup from the English variant.

Hopefully the above checks will give you an indication as to where the problem may reside.

N.B. Check Browser console log for errors

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Snehal Bhagat1 · 4 weeks ago

Hi @CFrandsen

I have checked 1st 2 points- no issues in our instance, it looks good.

i tried to check in widget editor( client script n server side also) but can not found anything related to german lan for sort by filter

CFrandsen · 3 weeks ago

At least we made it this far...
Did you have a chance to check the DevTools for any direct indication of issues with the Sort function?

Next steps could be to check the following:

DevTools (German locale): is the “Sort by” element in the DOM but hidden?
- Inspect the topic/search header → look for display:none, visibility:hidden, opacity:0, or a class like hidden, ng-hide, or CSS targeting [lang="de"] / .locale-de.
Widget instance options: some EC/SP widgets have options like show_sort, hideSort, enable_sorting. These can differ per page instance (English page vs another page).

 If this pointed you in the right direction, hit Helpful to spread the good vibes.
✅ If it cracked the case for you, mark it Correct so the next person doesn’t have to reinvent the wheel.

Shashank_Jain · 4 weeks ago

@Snehal Bhagat1 , Have you tried same on incognito mode or after clearing the cache.

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain