Hi Everyone,
Have you ever encountered a scenario where, after defining new topics and subtopics under the existing Employee Taxonomy (or a new taxonomy), those topics don’t become visible in the mega menu in the Employee Service Center (ESC) portal, even though content is present under those topics?
This happens because simply creating the topics and associating the new taxonomy with the ESC portal is not enough. There’s a configuration component called Advanced Portal Navigation (APN), which controls what topics, subtopics, and quick links are available in the Employee Center's mega menu
For example, let’s say a new taxonomy called Legal is created with a set of topics, and the default Employee Taxonomy has been deactivated and unlinked from the Employee Center portal. Despite this, you might still notice that nothing appears in the mega menu.
This is because, in addition to creating the taxonomy and associating it with the portal, you also need to configure the APN. By default, topics, subtopics, and quick links related to the Employee Taxonomy are already added and visible in the mega menu.
By default the Employee taxonomy related topics, subtopics and quick links are added and as result of which they are visible in the megamenu by default.
It's important to note that the menu items in the mega menu can be sourced from both taxonomies and can also point to widgets, such as ‘Get Support’.
Through APN, we can also control the positioning of these menu items. Whenever new items need to be added to the mega menu, you can use the ‘Sync Hierarchy’ UI action after defining the topic structure in the taxonomy.
So Everytime we need to add new menus items in the megamenu, we can add them by clicking the ‘sync hierarchy’ ui action after defining the topic structure in the taxonomy.
This sync process adds all newly created topics to the mega menu, but by default, they will be inactive and assigned an order of 99,999. You can then adjust the order and activate them as needed.
If there are multiple levels of topics (parent-child relationships), you'll need to sync each level to create menu items for the underlying subtopics.
In my case, I rearranged topics under the ‘Rule Book’ and re-ran the sync to have the subtopics show up in the menu.
However, while the topics are now appearing as expected, the quick links are still missing.
Quick Links
To resolve this, you need to manually create quick links under the APN menu items. This involves creating a many-to-many (M2M) record that binds the APN menu item to the quick link you created.
You can also do this from the ‘Navigation’ related list of the quick link record from the topic level.
After completing this step, the ‘Password Reset’ quick link now appears under ‘Rule Book’ in the ESC mega menu.
In summary, the topic structure and content will display correctly on the topic record page in the ESC portal. However, to make them appear in the mega menu, you must configure the Advanced Portal Navigation (APN) records for that service portal.
Thanks!
