ESC Portal Topic Search not returning results

zfunderburk
Tera Contributor

Hey all, I'm running into an issue with the Employee Service Center > Topic Search Resources search tool. We have a topic set up for our Knowledge Articles, and the are showing up on the Topic Page. However, when I try to use the "Search resources" search bar on the Topic page, it will return with "No Results match your criteria". 

This happens no matter what I enter, even if the word is in one of the article names I can see on the page when no search is in place. I can also click on the "Expand your search" and will see all of the expected results. The articles are active and published, and using the ESC homepage Search bar or header search bar will return the right results, it's just the topic page search that's causing issues. 

 

Screenshot 2024-09-09 143622.png

 

6 REPLIES 6

devtest782
Tera Contributor

Hi

 

Could you try with AI Search Index->indexed source->knowledge->open the form and click on index all tables button and check

devtest782
Tera Contributor

Hi

Could you try with AI Search Index->indexed source->knowledge->open the form and click on index all tables button and check

jhornpfj
Tera Contributor

@zfunderburk did you find a solution to this issue?

jhornpfj
Tera Contributor

Were you able to find a solution to this issue?