How can i remove the request number from the this ?

NeethuB · ‎05-15-2025

How can i remove the request number from order summary page?

Ratna Jyothi P · ‎05-15-2025

Hello @NeethuB -
If you want to remove the Request Number field, You have to clone the 'SC Order Status' widget and comment the below HTML line(Make sure you are not removing it) and later update the cloned widget in order_status page.

<div class="text-muted" ng-if="(options.display_request_number === 'true') && ((options.isServiceWorkspace && !data.isMEE) || data.request.universal_request == '')">
${Request Number} : <b>{{::data.request.number}}</b>
</div>

Thanks
Ratna Jyothi

View solution in original post

Ankur Bawiskar · ‎05-15-2025

@NeethuB

No cloning required

1) Go to Instance Options for that widget (Ctrl + Right Click) on that page

2) Uncheck "Display Request Number" checkbox

Result: It's gone

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎05-15-2025

@NeethuB

I believe I also answered your question and it doesn't require any cloning etc

Please mark my response as correct as well so that it helps future members.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Ankur Bawiskar · ‎05-15-2025

@NeethuB

Please mark my response correct as well as it's also a valid solution.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader