How do I update ESC Feedback Drawer Questions?
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12-18-2024 05:12 PM
I am trying to update the feedback widget with new questions? The OOTB definitions cannot be updated of course, but created a copy and still couldn't modify the questions. I then created a custom feedback definition and setting the Experience Feedback definition to false. I created a new survey and assigned it to the new definitions. I did a copy of the Experience Feedback survey but when I view it on the portal page it does not show the same. I am trying to avoid doing anything that would modify the OOTB script includes but I believe that is what is changing the behavior of that widget. Does anyone know how to update this widget?
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12-19-2024 08:59 AM
Please make sure you have set Page selection and if OOB definitions are active set order < OOB feedback definitions.
You do not need to update the OOB widget, please confirm Employee Center app version if the problem still persists.
Please mark this as Helpful / Accept the Solution if this helps.
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12-19-2024 09:05 AM
Hi Pooja, set it is selected. My issue is that the questions show as a drop down if I use the choice fields type I want all the option to select like the OOB widget does. Please let me know if you need additional screenshots.
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12-19-2024 02:41 PM
Can you share what you see in the drawer with your new survey? I am not sure what you mean by "the questions show as a drop down if I use the choice fields type I want all the option to select like the OOB widget does"