How do I update ESC Feedback Drawer Questions?

Jewell_Aubert
Tera Expert

I am trying to update the feedback widget with new questions?  The OOTB definitions cannot be updated of course, but created a copy and still couldn't modify the questions.  I then created a custom feedback definition and setting the Experience Feedback definition to false.  I created a new survey and assigned it to the new definitions.  I did a copy of the Experience Feedback survey but when I view it on the portal page it does not show the same.  I am trying to avoid doing anything that would modify the OOTB script includes but I believe that is what is changing the behavior of that widget.  Does anyone know how to update this widget?

 

 

3 REPLIES 3

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

Please make sure you have set Page selection and if OOB definitions are active set order < OOB feedback definitions. 

Pooja_Patil_0-1734627115204.png

 

You do not need to update the OOB widget, please confirm Employee Center app version if the problem still persists.

 

Please mark this as Helpful / Accept the Solution if this helps.

Hi Pooja, set it is selected.  My issue is that the questions show as a drop down if I use the choice fields type I want all the option to select like the OOB widget does.  Please let me know if you need additional screenshots.

 

Can you share what you see in the drawer with your new survey? I am not sure what you mean by "the questions show as a drop down if I use the choice fields type I want all the option to select like the OOB widget does"