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01-09-2024 09:32 AM
Hi
I have installed the User Registration Request [com.snc.user_registration] plugin as mentioned here: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/users-and-group...
But i do not see the additional section for self registration in the login page: both in the Employee Center Portal login nor in the default instance login landing page .
Beside just installing the plugin, is there any additional steps needed to enable the self registration section ?
Thanks!
Solved! Go to Solution.

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01-09-2024 10:07 AM
Hi @Ling Ling Low On top of Saurabh response, Once you activate the plugin you need to configure it under "User Registration Configurations" module,
Also to include it under ESC portal, you have to go the portal then add the User Registration Configurations record on "External user registration configuration" field. then you will see the URL on portal login page.
Doc link for further details.
Hope it will help you.
Thanks,
Harsh
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01-09-2024 09:43 AM
Hi @Ling Ling Low
Did you configure the registration configuration in the table sys_user_registration_config?
Thanks and Regards,
Saurabh Gupta

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01-09-2024 10:07 AM
Hi @Ling Ling Low On top of Saurabh response, Once you activate the plugin you need to configure it under "User Registration Configurations" module,
Also to include it under ESC portal, you have to go the portal then add the User Registration Configurations record on "External user registration configuration" field. then you will see the URL on portal login page.
Doc link for further details.
Hope it will help you.
Thanks,
Harsh
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01-09-2024 10:11 PM
Thanks much Saurabh and Harsh for the pointers! It was helpful and I got it to work to some extent.
However the above is making use of the 'External User Registration plugin' i.e com.snc.external_user_self_registration.
I was originally looking at 'User Registration Request' i.e com.snc.user_registration.
Would you know what is the difference between the two?