How to map incident to relevant group based on users location with category and priority condition.

ashok17
Tera Contributor

How to map incident to relevant group based on users location with category and priority condition.

 

I have tried assignment rules adding dot walking but not getting proper way to complete this requirement.

 

Please suggest if any one have idea on this.

 

Thanks,

Ashok Bollu

2 REPLIES 2

SAI VENKATESH
Tera Sage
Tera Sage

Hi @ashok17 

You can write "assignment data lookup  " and you can specify the values and attached is the image c20.PNG

 

Thanks and Regards

Sai Venkatesh

Thanks for response:

But assignment group based on user location ,and tried below script but not works:

 

if(current.category == "Barcode Scanner" && current.caller_id.country.nameLIKE == "Australia" && current.priority == 4){

current.assignment_group.setDisplayValue("RS Local Engineering Australia");
}