Cannot find where to update the following. In Virtual Agent we get a default message and we want to update the Link. Do you know where that is being controlled?
This link take the customer to the Request Tab. We just want to update the wording to read "You currently have 1 Open Request"
thank you
Hey @Vance Ellis1 -
This could be coming from either a system message (system UI --> messages), or from one of the prompts within the conversation being triggered.
For an example, when I use my OOTB topics to check on ticket statuses, I get:
The prompt you see here is coming from the following topic and prompt:
Now, I have not looked for your specific response, but I do see within the System UI Messages:
This could be where your message is getting triggered and used.
Where have you looked so far? Maybe you can run a test from "test active topics" from virtual agent model, and see which topic is being triggered when that message is being used.
You can use this, used that phrase or utterance that triggers the same situation from your screenshot, and locate it from there. Then change the wording and see if that works (note, that I have noticed when changing system messages you may need to run a cache.do afterwards to show / update the system with your change).
Hope this helps - keep us posted!
-Rob
