How to return only catalog items in search results of employee center

[Sharan Ellendul]

Hi,

Currently when searching with any text in search block of ESC center, catalog items, knowledge articles, etc.,  are returned as results. I need only catalog items to be returned as results. Can anyone help in achieving this?

Thanks in advance,

Sharan

[Runjay Patel]

Hi @Sharan Ellendul ,

Navigate to esc portal and open it.

Go to related list "Search Sources", Click on edit and select catalog.

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Community Alums]

Hi @Runjay Patel ,

Will this work even if AI search is enabled in our instance?

[Runjay Patel]

Hi @Community Alums ,

Yes, it will work for AI Search as well as search source for both are same.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Community Alums]

Hi @Runjay Patel ,

Can you please confirm if this will work even if AI search is enabled?