The Zurich release has arrived! Interested in new features and functionalities? Click here for more

How to revert the search results layout back to the card style

E555
Tera Guru

After applying the Yokohama Patch, I noticed two layout changes in our ESC portal:

  • The search results layout changed from the previous card style (each result had a rectangular border) to the new list style (borders are gone and the text looks smaller).

  • The search bar changed from a rectangular shape to a rounded/oval shape.

I found that this behavior is mentioned in the community post below, and it seems to be related to the changes introduced in Yokohama Patch 3:
[Community ]https://www.servicenow.com/community/employee-center-forum/recent-changes-to-ai-search-result/td-p/3...
[KB2184706 ]https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB2184706


Does anyone know if there is a way to revert the search results layout back to the card style (the style before the patch)?

0 REPLIES 0