How to see customer portal form usage numbers?

Kye
Tera Contributor

‎04-22-2025 03:25 PM

Hi,

 

I'm a User Experience Designer and need to know the usage stats of the forms on our customer portal (See attached image for what forms I'm referring to).

 

The UX Analytics dashboard isn't working because of some issue the devs can't work out so I'm hoping there's another way?

 

I've been looking at how many requests and incidents come through ServiceNow, but it's not a great way to see what form people are using as some incidents and requests don't show what form was used.

 

Thanks!

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SamanthaWorsham
ServiceNow Employee
ServiceNow Employee

‎06-10-2025 02:15 PM

The best way to find and analyze this kind of information for your portal is with User Experience Analytics. For example, in User Experience Analytics you could review the occurrence of Events like "Submit Record Producer Request" and/or "Order Catalog Item Request". Your devs should open up a case if the dashboard is not working.

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