hrm_todo widget - Comments on reject

[matt_a]

With the hrm_todo widget in the employee center, it appears that comments on rejection of an approval for a request item, are not available and allows a user to reject without comments.

Looking at the widget: Todos Requested Item Approval

This has the following set:

        data.approvalActionsWidget = $sp.getWidget("todo-approval-actions", {
            sysId: data.sysId,
            useCommentBox: false,
            commentId: options.commentId,
            commentTable: options.commentTable

So changing this to: useCommentBox: true,

This provides a comment box and makes it madatory! Hurah!

However, it doesnt seem to post the comments on the approval:

But it must be adding it to the journal as it does get posted to the RITM via the rejection comment business rule:

Any ideas on this? I would like the comments on the approval as when the approver gets confirmation via email, the comments arent there.

[Ankur Bawiskar]

@matt.a 

Yes sometimes we need to push back the customers in case of customization to OOB components.

Please close the thread by marking appropriate response as correct and helpful.

Regards
Ankur

[Loudigi]

I have the same concern. I've actually opened a ServiceNow Support ticket for this, as you mentioned, it's preferred that the comments be included in the approval record as well. It's been more than a month since I've opened the case. No solution.

[Jesse_H]

Any updates on this yet? Thanks.

[Fred Jean]

Agree with you.

If ServiceNow thinks it' right to add the comment on task instead of the approval, they should at least provide the ACL to give write access to the task comments for approvers (without itil role)

[Tippireddy Bhav]

Hi Loudigi,

Did you get any response from ServiceNow?

Thanks,

Bhavana