I'm getting HTML tags while hovering on suggested search

Anandini
Tera Expert

Can anyone help me understand why I'm seeing HTML tags when hovering over the suggested search items on the emp taxonomy topic page? I've tried different browsers (Chrome and Edge) and cleared the cache, but the issue persists.

 

Here's the HTML tag being displayed:
<highlight>new hire onboarding</highlight> request

 

Even when I click on a suggested search result, it includes the entire tag in the search input, like:
<highlight>new hire onboarding</highlight> request

 

I'm attaching a screenshot for reference:

Anandini_0-1733468205500.png

 

 

 

3 REPLIES 3

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

@Anandini this is fixed in Washington Patch 9.
Refer - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1648093

 

 

Please mark this as Helpful / Accept the Solution if this helps.

Hi @Pooja_Patil ,

 

Not able to open this link, as I'm not having access with my credentials. Do you have another solution for this.?

Pooja_Patil
ServiceNow Employee
ServiceNow Employee

Upgrade to Washington Patch 9 or later.