I'm getting HTML tags while hovering on suggested search
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12-05-2024 10:56 PM
Can anyone help me understand why I'm seeing HTML tags when hovering over the suggested search items on the emp taxonomy topic page? I've tried different browsers (Chrome and Edge) and cleared the cache, but the issue persists.
Here's the HTML tag being displayed:
<highlight>new hire onboarding</highlight> request
Even when I click on a suggested search result, it includes the entire tag in the search input, like:
<highlight>new hire onboarding</highlight> request
I'm attaching a screenshot for reference:
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12-06-2024 08:26 AM
@Anandini this is fixed in Washington Patch 9.
Refer - https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1648093
Please mark this as Helpful / Accept the Solution if this helps.
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12-10-2024 02:03 AM
Hi @Pooja_Patil ,
Not able to open this link, as I'm not having access with my credentials. Do you have another solution for this.?
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12-10-2024 08:44 AM
Upgrade to Washington Patch 9 or later.