Is there a way to add Additional Details from the approval item to the My To-dos widget (HRM Todos Summary)

DW2
Tera Contributor

Hi,

I am currently looking into "My To-dos"  and would like to gather more information from the requested item/approval item when it comes to "Approve Request". In below picture, Widget (HRM Todos Summary).

find_real_file.png

I would either have a new section with answered questions from the order, or a New tab such as in the Widget (Standard Ticket Header) which has a tab "Additional Details", see below.

find_real_file.png

 

Desired outcome would then be something like this:

find_real_file.png

 

In short we would like necessery approval information to be available first hand in the My To-dos section instead of forcing the approver to click the link to the item ordered, to avoid the extra step.

 

Best regards,
DW

14 REPLIES 14

Rob Sestito
Mega Sage

Hello,

Have you looked at the Standard Ticket Configuration module to see where you could possible adjust to get the info you are looking for?

From within there, you could select the table(s) you want to show more information. And then add to the Tab Configurations.

find_real_file.png

 

Thanks,

-Rob

DW2
Tera Contributor

Hi Rob,

Thank you for the answer, however in this case, what we are looking for is sort of the "Variable summarizer" that can be seen under Additional Details, but instead of on the Standard Ticket Widget, it should be seen on the HRM To-Dos Widget.

To my knowledge at this point, it seems the widget itself in that case needs modifications.

 

Best,
DW

Loudigi
Kilo Sage

This is possible but you'll have to clone two widgets and customize them and then change the To-dos Configurations to use the new widgets. 

For RITMs, you'll need to look at the Todos Requested Item Approval (Parent) widget and the child widget Todos Approval Details Header which is where you'd want to add more fields from the RITM. This child widget is embedded in the above widget. 

Here's what I did:find_real_file.png

Travis Rogers
ServiceNow Employee
ServiceNow Employee

Hi - Pulling down the catalog variables into the approval record under To-Dos is now the default behavior on the latest Employee Center plugins. 

find_real_file.png