Is there a way to add Additional Details from the approval item to the My To-dos widget (HRM Todos Summary)
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01-09-2022 05:46 AM
Hi,
I am currently looking into "My To-dos" and would like to gather more information from the requested item/approval item when it comes to "Approve Request". In below picture, Widget (HRM Todos Summary).
I would either have a new section with answered questions from the order, or a New tab such as in the Widget (Standard Ticket Header) which has a tab "Additional Details", see below.
Desired outcome would then be something like this:
In short we would like necessery approval information to be available first hand in the My To-dos section instead of forcing the approver to click the link to the item ordered, to avoid the extra step.
Best regards,
DW

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01-10-2022 06:59 AM
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01-13-2022 02:37 AM
Hi Rob,
Thank you for the answer, however in this case, what we are looking for is sort of the "Variable summarizer" that can be seen under Additional Details, but instead of on the Standard Ticket Widget, it should be seen on the HRM To-Dos Widget.
To my knowledge at this point, it seems the widget itself in that case needs modifications.
Best,
DW

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05-25-2022 06:46 PM
This is possible but you'll have to clone two widgets and customize them and then change the To-dos Configurations to use the new widgets.
For RITMs, you'll need to look at the Todos Requested Item Approval (Parent) widget and the child widget Todos Approval Details Header which is where you'd want to add more fields from the RITM. This child widget is embedded in the above widget.
Here's what I did:

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06-09-2022 01:12 AM