Knowledge article search in multiple languages
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01-21-2025 04:52 PM - edited 01-21-2025 04:52 PM
Does anybody know if there is a way for an English-based article to be searchable by employees that have their preferred language set to a native (non English) language?
For background
Scenario: We are looking to create a knowledge article with the base language being English. Since this will be a global article and we will host/house translated content within the article using anchor links, we are hoping there is a way for - let's say - as Spanish-speaking employee to search a particular topic and have the English version populate as a result. Perhaps if we are sure to include the proper translated terminology in the meta?
The customer requested a knowledge article that could serve as a 'Universal Link' from another site, so they're not having to manage 300+ links from the other site.
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01-21-2025 08:57 PM