Manager hub team daily stats - Journey counts not accurate, no options visible in filters

Jesse Jones
Tera Expert

‎01-15-2025 10:04 AM - edited ‎01-15-2025 10:04 AM

Hello,

 

I am trying to configure the team daily stats in Manager Hub to accurately track the number of employees on various types of Journeys, but the metrics are all inaccurate.

 

My test manager currently has three employees on journeys: two with a type of "Offboarding" and one with a type of "Onboarding". But manager hub has inaccurate counts:

2025-01-15_11-57-06 - Stats are innaccurate.png

 

I went to each of the Team Daily Stats records (Manager Hub > Administration > Team Daily Stats) and I don't see any options to add or remove just the Journey types I want. All I see is "No Data", which I don't want since that just includes all the users with no active journeys. Why can't I see my journey types as options? I am viewing the records in the Manager Hub scope.

 

2025-01-15_12-01-32 - Filter source shows no options.png

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Aditya Srinivas
Tera Contributor

‎03-07-2025 07:25 AM - edited ‎03-07-2025 07:26 AM

Hey Jesse,

 

We had this issue on one of our instances, Looks like due to the filter on "Team daily stats" configurations, you can only see it in the slush bucket if you are a Journey Owner of that specific type of Journey, I would say try adding yourself as the owner of some dummy records of that Journey type and then give it a shot! hope this helps!

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